TwoSpace FAQs

General

What is TwoSpace?

TwoSpace transforms hotels, restaurants and shopping centres into a network of flexible
co-working spaces.

How is a TwoSpace Standard Membership free and even Premium Membership so affordable?

TwoSpace embraces the sharing economy and works with the hotels, restaurants and shopping centres in partnership to transform them into co-working friendly spaces. Therefore without having to lease the space for co-working we can provide you the most affordable offer out there. You’re not the only ones getting a good deal here though, the spaces themselves love the foot traffic, activation, brand awareness to new customers and also your support purchasing and food or drinks while your there (or when you come back for dinner!)

Can I use any TwoSpace location or can I only use one?

If you are on a TwoSpace Standard membership you can use any of our Standard locations, even those in different cities if you find yourself travelling. However the TwoSpace Premium locations are only for Premium members.

If you are a on a TwoSpace Premium Membership you can use all of the Standard and Premium locations.

Can I cancel my TwoSpace Premium membership at any time, (not that I would)

Yes you can, we believe in flexibility so just let us know and we can freeze or cancel your membership. There are no lock-ins with us, everything is month to month when dealing with memberships.

Why TwoSpace when I can work from a café/home?

When you are a TwoSpace member the staff running the restaurant or hotel that we
partner with will warmly welcome you. No more feeling out of place and the need to order
10 coffees to justify your bum on that seat!

We are more than a network of cool spaces to work from, we have a community of
flexible workers, freelancers and entrepreneurs that you can connect with. We also host
a bunch social gathering and also professional development events just for you (see
some videos of past events).

Don’t forget we provide a bunch of useful member perks to help not only your health but
also your businesses success. Think anything from yoga classes to free web service
credits and business support with Amazon Web Services.

What is the difference between a TwoSpace Standard Membership and a Premium Membership?

A TwoSpace Standard membership is free, which means you can access most of our locations and also use our Online Community Platform for free. We created this option because we saw a huge number of people out there with great ideas and personalities that couldn’t commit to any type of coworking membership no matter how affordable due to their flexible lifestyles. This way we can still connect them all and involve them in the TwoSpace community.

A TwoSpace Premium membership is an affordable charged membership. This is because we have a dedicated TwoSpace Community Manager in the space and in most cases have complete takeover of the venue during our operating hours. A Premium membership also gives you access to certain Premium perks.


Trials

How do I book trial at a TwoSpace Premium Space?

That’s easy just either do it on our home page and click CHOOSE YOUR FIRST DAY or you can book it directly from the Premium Space itself in the Spaces section when you click into it to learn more. Then just pick the date that you wanted to trial with us and turn up to the Space you picked on that day! You should receive a text message and confirmation email from us to help you get started so keep an eye out for those.

How do I start my trial at a Premium Space with TwoSpace?

Your trial (one free week, 7 days) starts with us once to walk into the Space that your booked for and check into our TwoSpace exclusive Wi-Fi. This will trigger an email sent to your email that has your "How to TwoSpace" package inside.

I can’t make my trial day at a Premium Space- can I re-book?

Absolutely! Just jump back on our website and re-book for another day. No worries if you couldn’t make it, we understand you’re busy and need a bit of flexibility in your life… which is why we are perfect for you! We are the flexible space you have been looking for all this time.

What happens if I don’t see a TwoSpace Host?

That’s ok, just pull up a chair and make yourself at home. When you check into the "TwoSpace Access" wifi network you will receive your “How to TwoSpace” email to help set you up.

Some of our spaces do not have a full-time TwoSpace host present. So use our Online Community Platform as a virtual guide.

That being said, in all our spaces the Hotel and restaurant staff are trained to welcome TwoSpace guests however save any detailed TwoSpace questions for us please, you can contact us directly here aliya@twospace.com.au

How do I sign into the Wifi network?

Just sign-in into the Exclusive WiFi named "TwoSpace Access" or "TwoSpace _(venue name)" which will also trigger a "How to TwoSpace" email, that will give you all the info they need.

I didn’t get my "How to TwoSpace" email - where can I find it?

Check your spam! How annoying. If it is not in there then please email aliya@twospace.com.au and we will make sure you receive everything you need to.

How do I get started with TwoSpace?

A TwoSpace Standard Membership is FREE, so there is no trial needed to become a Standard Member! Once you are in one of our Spaces, all you need to do is check into our "TwoSpace Access" wifi network, and create a Member Profile on our Online Community Platform. Now you are on a free TwoSpace Standard Membership.


Members

I love it! How do I become a TwoSpace Member?

A TwoSpace Standard Membership is FREE so there is no excuse! To become a TwoSpace member on a Standard Membership all you need to do is check into our “TwoSpace Access” wifi network when you are in one of our Spaces, and create a Member Profile on our Online Community Platform. Now you are on a free TwoSpace Standard Membership.

If you wanted to become a Premium Member that gets access to Premium Spaces and Premium Perks just jump into our pricing section on our website and choose which membership best suits you. 

Once you become a member, not only do you get to use all of our spaces (depending on your membership type), but also immediately unlock our member perks, so don’t forget to browse those!

We’re a team that wants to TwoSpace - do you have team membership options?

Yes we do! If you are a team of 4 or more just fill our team form here and we can work something out just for you. This can be tailored depending on how many people are in your team, the frequency of use etc!

I’m a current member and I want to invite a friend to join, is there a TwoSpace referral Program?

Yes there is! If you are a member and you invite someone who joins us, your own account/subscription is credited the value of that new member’s subscription (this is up to one free month on your existing subscription).

My company/team has grown – can TwoSpace help us with our bigger team/needs?

We can and we do. We have partnerships with co-working and office spaces like Hub Australia and Tank Stream Labs that can help with any other team needs. We can even get you a discount!

Can I freeze my TwoSpace Membership?

Yes you can, all you have to do is log into your TwoSpace account on our website and it gives you the option to manage your account. You can freeze your account if you are going on holidays and have it start up again once you return.

How do I cancel my TwoSpace membership?

Say it isn't so! You can do this once logging into your account on the TwoSpace website.


Community and Events

Does TwoSpace have a Facebook and Slack Community?

We have both! We have a TwoSpace Members Facebook Group where you can post anything conversational, introduce yourself and even share your product. We also have a Slack community which you can request access to by emailing aliya@twospace.com.au

How do I learn about TwoSpace events?

Great question! We keep all our events on our Facebook Calendar, this includes not just our events but also our community partner events to keep it colourful. Jump on our Facebook page here to have a look. We also share our events through our newsletters so make sure you subscribe to us if you haven’t! You can do this on our website.


Security

If I have to step out for lunch/call/meeting, can I leave my stuff at a TwoSpace location?

We have almost all our members comfortable leaving items behind for a short period of time at our spaces. However make sure there is a TwoSpace host present and let them know if you do. Or let the restaurant/hotel staff, whom are trained to help take care of TwoSpacers, that you are leaving some of your things behind. They will do their best to look after them but know you leave them unattended at your own risk (we do not take responsibility for any lost or stolen goods).


Comforts and Conveniences

Do you offer meeting rooms?

Our spaces are unique and great for off-site team meetings and events. We can book you a cosy meeting area for small teams or book you an entire floor/space for larger and more sensitive all day team workshops. Your team are guaranteed to enjoy the change of scenery, and get inspired working from our network of spaces, think a garden city rooftop or spaces near the beach! We have hosted off-site team meetings and all day workshops at our spaces for companies such as BuzzFeed, General Assembly, Safety Culture and Atlassian. Apply for a booking here.

Can I host an event in one of the venues?

You can host events at our spaces also. The best way to organise this is to email aliya@twospace.com and describe what you are hoping to achieve and we can help sort you out. We can even help suggest spaces and also provide an affordable option to suit your budget.

Can I print/copy at TwoSpace locations?

Some of our TwoSpace locations will have printers however as you can appreciate most of them are in beautiful hospitality venues and do not. Make sure to check the Icons in the more info web pages that detail each space to see what is available; some might have a printer icon!

Can I bring and eat my own food at a TwoSpace location?

Most of our hotel and restaurant spaces do not allow outside food since they themselves have their own food menus. That being said there is nothing stopping you from taking your packed food outside for a sunny lunch break or ordering some of the venues food using any member discounts you may have.

Some spaces allow you to bring your own food. These include Spaces that we completely take over and are closed to the public, like our Premium venue Havana Beach Manly.

Are any TwoSpace locations Dog Friendly?

Yes keep an eye out for our dog friendly icons when looking at the spaces that we offer. Storehouse Rushcutters Bay is dog friendly and they even have a Dogustation menu!

Am I allowed to bring guests to TwoSpace?

Yes please feel free to bring guests for a day of co-working or for a meeting. We want you to impress those clients! Just make sure they sign into the TwoSpace exclusive wifi and also keep an eye on how often you may bring the same person, if they are visiting as frequently as a member then its time to get them to join TwoSpace!


Venues

How can I apply to become a TwoSpace Venue?

Show off your beautiful space to our members, and also provide your own customers with access to the TwoSpace coworking platform and community to enrich their experience.

We'll activate your space with a range of flexible workers. You will have new foot traffic, marketing channels to deal with and be the talk of the town!

Reach out to us here if you are interested for us to partner with your space.


Hosts

How can I apply to become a TwoSpace Host?

Do you love working from one of our spaces more than the rest? Make it yours! Become a Community Manager or Ambassador, and inspire people with your friendliness and drive as you welcome them into the community and chug along with your own work.

We're always looking for more hosts so reach out to find out more about how you can supercharge your network while working on your own business idea!


Have a question that isn’t covered in the above? Flick us an email ( aliya@twospace.com.au ) and we’ll get back to you shortly.